Welcome to USportsGear®. We are committed to delivering custom team uniforms and sports gear that meet the highest standards. As our custom products feature unique designs and are manufactured to order, our return and refund policy differs from that of standard retail stores.

Before placing your order, please take a moment to review the terms below.

1. Custom & Personalized Products

Since every USG order is built from scratch to your specifications, we're unable to accept a return, exchange, or refund once it's made, for reasons such as:

● The product has already been worn or shows signs of use or damage.

● Selection of the wrong size, color, or style when placing the order.

● Submission of incorrect information (e.g., misspelled names, player numbers, logos, etc.).

That's why it's worth double-checking your sizing, proof, colors, and text carefully before you hit submit.

2. Defective, Damaged, or Incorrect Items

If the item you receive is faulty, defective, or damaged, or differs from the approved design proof:

● Reach out first: Let us know within 7 business days of delivery - through our Contact Us page or by email - and include your order number, a quick explanation of what's wrong, and a photo or video of the issue.

● What happens next: Once we've confirmed the mistake, we'll either remake the piece for free or work out a refund - full or partial - depending on the situation.

● Kind Tips: hold off on mailing anything back until you've heard from us. If you ship a defective item back on your own initiative, we won't be able to cover whatever you spent on that postage.

3. Order Changes & Cancellations

Production kicks off as soon as your proof confirmation is submitted.

● Haven't started production yet: Reach out to your sales rep and we'll cancel the order with nothing owed - you'll get every dollar back.

● Already in production: We'll still refund what we can, minus whatever's already gone into materials and labor on your piece.

4. Contact Us

Have a question, or need a hand with something? Here's how to reach our team:

● Contact Form: https://usportsgear.com/contact-us

● Customer Service Email: [email protected]